Privacy notice

AYM Decor is a trading name of JY Products Ltd, a company registered in England and Wales (company number 15988128), registered office 9 Victoria Avenue, Haslington, Crewe, CW1 5PF.

We are the controller of the personal information described in this notice. For any privacy question or request, email info@aymdecor.co.uk or call 07402 033376.

When you ask for a quote or contact us, we collect:

• your name
• the postcode of the job
• your phone number and/or email address
• your description of the work
• any photos you choose to send
• anything else you tell us by phone, email, text or social media

If we go on to do work for you, we also keep the address of the property, details of the job, quotes, invoices and payment records.

Please avoid including other people in your photos, and don't send information we don't need, such as health details or bank details through the website.

• To reply to your enquiry and give you a quote. The lawful basis is taking steps at your request before entering into a contract.
• To carry out and invoice the work. The lawful basis is performing our contract with you.
• To keep business and tax records. The lawful basis is our legal obligations, for example to HMRC.
• To deal with any questions, complaints or claims about our work. The lawful basis is our legitimate interest in running and protecting our business.

We don't sell your information, use it for unrelated marketing, or make automated decisions about you. We won't use photos of your home in our portfolio or social media without asking you first.

We only share your information with service providers who help us run the business, including:

• Netlify, which hosts this website and receives quote form submissions
• Google, which provides our business email
• our accountant, for invoices and tax records

We may also share information where the law requires it. Some of these providers store data outside the UK, including in the United States. Where they do, they use legal safeguards approved under UK data protection law.

• Enquiries that don't go ahead: up to 12 months, then deleted.
• Customer records, quotes and invoices: 6 years after the end of the financial year the work was done in, to meet tax and legal requirements.
• Photos you send: deleted once they're no longer needed for the quote or job.

This website doesn't use advertising or analytics cookies. Some pages show content from other services, namely a Google Map and our latest Instagram posts (delivered through Behold). When those load, those services may receive your IP address and browser details and may set their own cookies, under their own privacy policies.

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information
• ask us to restrict or stop using it, or object to how we use it
• ask for your information in a format you can give to someone else

Some of these rights have limits, for example where we must keep invoices for tax. To use any of them, contact us using the details above. We'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

We may update this notice from time to time. The date at the top shows when it was last changed. If you have any questions, get in touch.